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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Eric Lynch

October 10, 2026

5  out of  5
rating by Eric Lynch
"Great customer service and very reasonable rates. Wouldn't have insurance on my business anywhere else. Alex is the man!"
We responded:
"Thank you so much for your wonderful feedback of us here at Paul Sagun’s State Farm Insurance office! We’re so glad you had a positive experience with us.  Please give us a call or send us an email if we can help you with anything additional. - Paul Sagun’s Insurance Team "
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Elisa Gutierrez

October 9, 2026

5  out of  5
rating by Elisa Gutierrez
"Great customer service!!! Answered all my questions help me save some moneyyyy. Love it."
We responded:
"Thank you so much for the 5-star rating, Elisa! I truly appreciate your support and am always here if you have any questions or need anything.  Feel free to reach out to my team and I anytime. - Your State Farm Agent, Paul Sagun "
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Aneeda Wells

October 9, 2026

5  out of  5
rating by Aneeda Wells
"I love doing business it's always like calling home to chat with your family!!!"
We responded:
"Hi Aneeda, thank you for the wonderful review - I truly appreciate your positive feedback.  Please don’t hesitate to give my team a call if any concerns arise. - Paul Sagun, Your State Farm Agent "
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John LeMaster

October 8, 2026

5  out of  5
rating by John LeMaster
"Sadie, is an excellent state farm representative, very helpful, polite, and easy to work with."
We responded:
"We really appreciate your 5-star review - it truly means a lot to us! We’re always here to help, whether you need insurance guidance on coverage or just have a quick question. "
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Michael B. Kelley

October 7, 2026

5  out of  5
rating by Michael B. Kelley
"This office has treated me great for many years, everybody there is friendly and efficient. Every question or concern answered immediately, any issue resolved immediately. Sadie helped me today by answering a question through text in a quick and thorough fashion."
We responded:
"Thank you for your review! If you ever have any questions or need assistance, we’re always here and happy to help. "
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Milagros Zamora

September 25, 2026

5  out of  5
rating by Milagros Zamora
"Buena experiencia"
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. "
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Matt Schaffer

September 22, 2026

5  out of  5
rating by Matt Schaffer
"Alex makes insurance easy. Quick, simple , efficient . Even got my partner a cheaper rate moving over from a different agency in less than 15 minutes . Highly recommend them for insurance ."
We responded:
"Thank you for the 5-star review, Matt! We’re proud to serve the Louisville community and truly appreciate your support. "
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Sandy Myers

September 17, 2026

5  out of  5
rating by Sandy Myers
"Alex at Paul Sagan State Farm Agency in Louisville Kentucky was so helpful assisting me with my claim. I had never had to report a claim before and I so dread the process. Alex call the claim department at State Farm and transfer me to a claim agent who was also so helpful . This was a totally positive experience!"
We responded:
"Thanks so much for the amazing review, Sandy! We really appreciate your support here in Louisville. Just reach out anytime if you need us - we’re here for you. "
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Damian Riggs

September 11, 2026

5  out of  5
rating by Damian Riggs
"I called for help with my log in and the bill i owed and Alex helped with getting the bill paid along with checking car insurance and trying to get me the best possible rate. He was extremely friendly and helpful."
We responded:
"Thank you for your review! If you ever have any questions or need assistance, we’re always here and happy to help. "
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Stephen Chesser

September 9, 2026

5  out of  5
rating by Stephen Chesser
"Great service and helpful people"
We responded:
"Thank you so much for the 5 stars, Stephen! We really appreciate your support. If you ever need anything, feel free to reach out anytime. "
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Patti

September 7, 2026

5  out of  5
rating by Patti
"Very helpful, been good to me, have had no problems!"
We responded:
"Thank you so much for the 5-stars, Patti! We really appreciate your feedback and are always here to help with any insurance needs you have. Feel free to reach out to us here on State Farm Agent Paul Sagun’s Team anytime."
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robert Sparks

September 5, 2026

5  out of  5
rating by robert Sparks
"My wife and I have been with the same State Farm family since the early 1990s, and they have always treated us like family. Over the years, they’ve been there whenever we needed them, providing friendly service, honest advice, and genuine care. It’s rare to find that kind of long-term relationship these days. We truly appreciate everything they’ve done for us and highly recommend them."
We responded:
"Thanks so much for the amazing review, robert! We really appreciate your support here in Louisville. Just reach out anytime if you need us - we’re here for you. "
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Cortez Rhodes

September 4, 2026

5  out of  5
rating by Cortez Rhodes
"Great service"
We responded:
"Cortez, thank you for taking the time to leave such a great review - we’re so grateful for your feedback! "
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Olivia Hartlage

September 3, 2026

5  out of  5
rating by Olivia Hartlage
"Always very friendly and easy to to do business with. Saddie ( I hope I spelled your name correctly), is awesome always very friendly and makes your experience hassle free. Awesome to do business with. Thank you
Alex was very nice and polite, and saved me money. He brought it to my attention about the savings I would see on my monthly auto policy if I choose to accept the life insurance, and this I was able to get another discount for my auto policy which saved me money. I appreciate your help Alex . I would highly recommend doing business with this office, staff are super friendly and helpful. I appreciate that."
We responded:
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here at State Farm Agent Paul Sagun’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help!"
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Maria Romero

August 24, 2026

5  out of  5
rating by Maria Romero
"Mi agente de seguro Paul .
En el he encontrado un trabajador dedicado a su labor siempre que tengo duda esta ahi con su amable sonrisa y haciendo k todo este bien nunca me kedo con la duda .graciassss"
Profile photo of John “SMURFTONIUM” Lewellen

John “SMURFTONIUM” Lewellen

August 24, 2026

5  out of  5
rating by John “SMURFTONIUM” Lewellen
"Great communication of potential discounts and benefits! Always willing to answer questions or help whenever you need"
We responded:
"We really appreciate your 5-star review - it truly means a lot to us! We’re always here to help, whether you need insurance guidance on coverage or just have a quick question. "
Profile photo of Kyle Gash

Kyle Gash

August 21, 2026

5  out of  5
rating by Kyle Gash
"Everyone there is so nice no matter who you get to talk to they always help you and if for some reason they can't they get someone who will that's why I've been with State farm for about 15 years"
We responded:
"Thank you so much for the 5 stars, Kyle! We truly appreciate your feedback and are always happy to help whenever you need us. "
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Jessica Rosenberg

August 12, 2026

5  out of  5
rating by Jessica Rosenberg
"I had to call into my local State farm office to make a payment. Alex was extremely helpful and kind! He double checked all the pertinent information just to make sure that I wasn't being overcharged and was very efficient and processing my payment. When I explained that the app was not allowing me to log in he explained the steps that I would follow to correct the situation. Everybody should hope that their customer service calls go as smooth and efficient as mine did!"
We responded:
"Thank you for the thoughtful review - we really appreciate you taking the time to share your experience with our Louisville insurance team. "
Profile photo of Kaitlyn Bowles

Kaitlyn Bowles

August 6, 2026

5  out of  5
rating by Kaitlyn Bowles
"Alex was amazing! He is very thorough and explained everything to me very well! So glad I made the switch."
We responded:
"Thanks so much for the fantastic rating, Kaitlyn! We’re so glad you had a great experience with our team. Don’t hesitate to reach out anytime—we’re here for you! "
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Ron Vinson

July 31, 2026

5  out of  5
rating by Ron Vinson
"Alex is the best agent because he is a good guy, very knowledgeable about insurance his customer service skills are awesome, he makes State Farm the best!"
We responded:
"Thank you so much for the 5 stars, Ron! We really appreciate your support. If you ever need anything, feel free to reach out anytime. "
Profile photo of Cody Carroll

Cody Carroll

July 30, 2026

5  out of  5
rating by Cody Carroll
"Alex was amazing he helped me with more then I asked for and made everything easy"
We responded:
"Hi Cody, thank you so much for your kind review! We really appreciate you taking the time to share your experience with us here on State Farm Agent Paul Sagun’s team.  Please reach out to us if any questions come up!  - Paul Sagun’s Insurance Team "
Profile photo of Tracy Pace

Tracy Pace

July 29, 2026

5  out of  5
rating by Tracy Pace
"Alex was very helpful and answered my questions."
We responded:
"Thank you so much for the 5-star rating, Tracy! I truly appreciate your support and am always here if you have any questions or need anything.  Feel free to reach out to my team and I anytime. - Your State Farm Agent, Paul Sagun "
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Rico Guerrier

July 27, 2026

5  out of  5
rating by Rico Guerrier
"Alex was definitely helpful throughout the whole process!"
We responded:
"Rico, thank you so much for the wonderful review! We really appreciate your kind words. If you ever need anything, our Louisville insurance team is always here and happy to help. "
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Marcus Ralston

July 24, 2026

5  out of  5
rating by Marcus Ralston
"Great experience"
We responded:
"We really appreciate your 5-star review - it truly means a lot to us! We’re always here to help, whether you need insurance guidance on coverage or just have a quick question. "
Profile photo of Lori Bratcher

Lori Bratcher

July 24, 2026

5  out of  5
rating by Lori Bratcher
"Alex was great helping me get my policy"
We responded:
"Lori, thank you for the amazing review! Our Louisville insurance team always aims to go above and beyond, so it means a lot to hear that reflected in your experience. - Paul Sagun, your State Farm Agent "